Frequently asked questions
What is the Vacay frame made of?
Aluminum
How can I cancel my order?
Please send an email to service@zink.bike with a cancellation request.
How can I track my shipment?
You will get a link via email or contact us directly at service@zink.bike and we'll get you the info you need.
What countries do you ship to?
The whole planet!
Can I pick up my bike at Headquarter?
Not yet, but we are planning on having that option late 2025.
What do I do when my frame is damaged when I receive it?
Stuff happens sometimes—if your package gets lost or arrives damaged, don’t sweat it. Contact us ASAP at service@zink.bike, and we’ll sort it out. We’ll work with the shipping carrier to get you a replacement or refund, depending on what works best for you.